Privacy Policy

1. Introduction

At Anthony's Coal Fired Pizza, we are deeply committed to protecting your privacy and personal information. This comprehensive Privacy Policy outlines how we collect, use, process, and safeguard your data when you visit our website, order food, or interact with our services. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of data protection.

This policy applies to all information collected through our website (pizza-anthonys.top), mobile applications, delivery services, restaurant locations, and any other digital touchpoints. By using our services, you agree to the collection and use of information in accordance with this policy.

Important Note: We never sell your personal data to third parties. Your information is used solely to provide you with exceptional food service and enhance your dining experience.

2. Information We Collect

2.1 Information You Provide to Us

• Personal Identification Information: Name, email address, phone number, delivery addresses, billing information
• Account Information: Username, password, purchase history, order preferences, saved payment methods
• Order History and Dietary Preferences: Previous orders, favorite items, dietary restrictions, allergen information
• Special Dietary Requirements: Vegan, vegetarian, halal, kosher, gluten-free, and other dietary preferences
• Payment Information: Credit card details, billing addresses (securely encrypted and processed by certified payment processors)
• Contact Communications: Messages sent through contact forms, customer service interactions, reviews and feedback
• Loyalty Program Data: Points earned, rewards redeemed, membership status, participation in promotional offers
• Table Reservation Information: Reservation dates, party size, special requests, seating preferences
• Catering Event Details: Event information, guest count, menu selections, delivery instructions
• Marketing Preferences: Communication preferences, subscription choices, opt-in/opt-out selections

2.2 Information Automatically Collected

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources, search terms
• Location Data: Approximate location derived from IP address, precise location if GPS enabled for delivery services
• Cookie Data: Session identifiers, user preferences, shopping cart contents, analytics data
• Performance Metrics: Page load times, error reports, website functionality analytics

2.3 Information from Third Parties

• Social Media Platforms: Profile information when connecting social media accounts
• Payment Processors: Transaction verification, fraud prevention data
• Delivery Partners: Delivery status updates, driver information, delivery completion confirmations
• Marketing Partners: Campaign performance data, audience insights (anonymized)
• Review Platforms: Public reviews and ratings from third-party review sites

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing food orders, coordinating preparation, managing delivery logistics
• Account Management: Creating and maintaining user accounts, authentication, profile updates
• Customer Support: Responding to inquiries, resolving issues, providing order assistance
• Quality Improvement: Analyzing service performance, optimizing menu offerings, enhancing user experience
• Personalization: Customizing menu recommendations based on past orders and preferences

3.2 Communication

• Order Confirmations: Email and SMS confirmations for orders placed
• Delivery Notifications: Real-time updates on order preparation and delivery status
• Customer Support: Responses to inquiries, issue resolution, follow-up communications
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (with explicit consent only)

3.3 Marketing and Analytics

• Personalized Advertising: Targeted promotions based on preferences and order history
• Usage Analytics: Website traffic analysis, user behavior patterns, conversion tracking
• Campaign Effectiveness: Measuring promotional campaign success, ROI analysis
• Market Research: Understanding customer preferences for new product development
• Competitive Analysis: Market positioning, pricing strategy, service optimization

3.4 Legal Compliance

• Legal Requirements: Responding to lawful requests from authorities, court orders
• Fraud Prevention: Detecting and preventing fraudulent activities, securing transactions
• Rights Protection: Protecting our rights, property, and safety, as well as those of our customers
• Dispute Resolution: Investigating and resolving disputes, handling legal proceedings

4. Information Sharing and Disclosure

4.1 Service Providers

• Payment Processors: Stripe, PayPal, and other certified payment services for secure transaction processing
• Delivery Services: Third-party delivery partners for food delivery coordination
• Cloud Storage Providers: AWS, Google Cloud for secure data storage and backup
• Email Marketing Services: Mailchimp, SendGrid for customer communications
• Analytics Tools: Google Analytics, Facebook Analytics for usage analysis and optimization
• Customer Support Platforms: Zendesk, Intercom for customer service management

4.2 Legal Requirements

• Legal Orders: Court orders, subpoenas, and other lawful requests from government authorities
• Regulatory Compliance: Food safety regulations, health department requirements, tax obligations
• Law Enforcement: Cooperation with law enforcement investigations when legally required
• Public Safety: Sharing information necessary to prevent harm or protect public safety

4.3 Business Transfers

• Mergers and Acquisitions: Transfer of customer data as part of business transactions
• Asset Sales: Customer information as part of business asset transfers
• Customer Notification: Advance notice to customers before any ownership transfer
• Policy Compliance: Ensuring new owners comply with existing privacy commitments

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring customer testimonials, participating in partner promotions, or sharing success stories (always with your prior approval).

5. Data Security

5.1 Technical Security Measures

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems with intrusion detection and prevention
• Access Controls: Role-based access with minimum necessary permissions, multi-factor authentication
• Security Monitoring: 24/7 automated monitoring with real-time threat detection
• Data Backups: Regular encrypted backups with secure off-site storage
• Penetration Testing: Regular security assessments and vulnerability testing

5.2 Organizational Security Measures

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Strict protocols for personal data access and processing
• Confidentiality Agreements: All employees and contractors sign comprehensive NDAs
• Incident Response Plan: Detailed procedures for handling security incidents
• Compliance Audits: Regular internal and external security compliance audits

5.3 Your Security Responsibilities

• Strong Passwords: Use unique, complex passwords with a mix of characters
• Password Protection: Never share your login credentials with others
• Public Computer Safety: Always log out when using shared or public computers
• Phishing Awareness: Be cautious of suspicious emails or links requesting personal information
• Incident Reporting: Immediately report any suspected unauthorized access to your account

Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law, along with steps being taken to remedy the situation.

6. Cookies and Tracking Technologies

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session duration
Functional Cookies	User preferences, language settings, remembered choices	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring, site improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking, retargeting	Up to 1 year
Security Cookies	Fraud prevention, authentication, security monitoring	Session duration

Tracking Technologies Used

• Google Analytics: Website traffic analysis, user behavior insights, conversion tracking
• Facebook Pixel: Social media advertising effectiveness, audience building
• Web Beacons: Email open rates, newsletter engagement tracking
• Local Storage: Browser-based storage for preferences and temporary data
• Session Storage: Temporary data storage during your website visit

Cookie Management

You can manage cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality, including the ability to place orders, save preferences, or access certain features.

7. Your Rights and Choices

7.1 Right of Access

You have the right to request access to your personal data we hold. This includes order history, account information, communication records, and any other personal data we process.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. This includes updating contact information, delivery addresses, dietary preferences, and other account details.

7.3 Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data when it's no longer necessary for the original purpose, or if you withdraw consent. Some data may be retained for legal compliance.

7.4 Right to Restrict Processing

You can request limitation of how we use your data in certain circumstances, such as while disputing accuracy or during legal proceedings.

7.5 Right to Data Portability

You can request to receive your personal data in a structured, machine-readable format, or have it transmitted directly to another service provider where technically feasible.

7.6 Right to Object

You can object to processing of your personal data for direct marketing purposes, including profiling for marketing. You can also object to processing based on legitimate interests.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided in Section 13. We will respond to your request within 30 days and may ask for additional information to verify your identity.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children under 16 without parental consent, we will take immediate steps to remove that information from our servers and terminate any associated accounts.

Parents and guardians who wish to review, modify, or delete their child's information should contact our privacy team using the contact details provided in this policy.

9. International Data Transfers

9.1 Data Protection Measures

• Adequacy Decisions: Transfers to countries with adequate data protection laws as recognized by relevant authorities
• Standard Contractual Clauses: EU-approved model contracts ensuring adequate protection for international transfers
• Data Processing Agreements: Comprehensive contracts with international partners ensuring data protection compliance
• Security Safeguards: Technical and organizational measures to protect data during international transfers
• Compliance Monitoring: Regular audits of international partners to ensure ongoing compliance

9.2 Transfer Destinations

• United States: Cloud storage services, payment processing, customer support platforms
• European Union: Data analytics, marketing services, security monitoring
• Other Countries: As necessary for service provision, always with appropriate safeguards

10. Data Retention Periods

Information Type	Retention Period	Legal Basis
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years from last order	Tax and accounting requirements
Payment Records	7 years from transaction	Financial compliance, fraud prevention
Marketing Consent	3 months after withdrawal	Consent record keeping, compliance
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years from last contact	Service quality improvement
Security Incident Logs	5 years from incident	Legal compliance, security analysis

Safe Data Disposal

• Electronic Deletion: Complete and unrecoverable removal of digital data using industry-standard methods
• Physical Record Destruction: Secure shredding of paper documents containing personal information
• Backup Data Removal: Systematic deletion from all backup systems and archives
• Disposal Documentation: Maintaining records of data disposal for compliance purposes

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment processors, and other external services. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party sites before providing them with personal information. Your interactions with third-party sites are governed by their respective privacy policies, not ours.

When using third-party services (such as social media login, payment processing, or delivery tracking), you acknowledge that your information may be shared with those services according to their privacy practices.

12. Policy Changes and Updates

12.1 Notification Methods

• Website Notice: Prominent banner notification on our homepage and key pages
• Email Notification: Direct email to all registered users about significant changes
• Account Alerts: In-app notifications when you next log in to your account
• Social Media: Announcements on our official social media channels

12.2 Staying Informed

• Regular Review: Check this page periodically for updates and changes
• Version Control: Note the "Last Updated" date at the top of this policy
• Continued Use: Your continued use of our services constitutes acceptance of policy changes
• Opt-Out Option: You may discontinue using our services if you disagree with policy changes

13. Contact Information

13.1 Filing Complaints

If you have concerns about our privacy practices that we cannot resolve, you may file a complaint with your local data protection authority. For customers in the United States, you can contact the Federal Trade Commission (FTC) at www.ftc.gov.

14. Consent Withdrawal

14.1 Marketing Communications

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Manage communication preferences in your account dashboard
• Customer Support: Contact us directly to remove you from marketing lists
• Text Messages: Reply "STOP" to any promotional text messages

14.2 Account Deletion

To delete your account and associated personal data:

• Log in to your account and navigate to Account Settings
• Select "Delete Account" from the privacy options
• Confirm your identity and reason for deletion
• Note that some information may be retained for legal compliance purposes
• You will receive confirmation once the deletion is complete

15. Conclusion

At Anthony's Coal Fired Pizza, protecting your privacy is not just a legal obligation – it's fundamental to our relationship with you. We are committed to transparency, security, and giving you control over your personal information.

This Privacy Policy represents our unwavering commitment to safeguarding your trust. As we continue to enhance our services and adapt to changing technologies, we will always prioritize your privacy rights and data protection.

We encourage you to contact us with any questions, concerns, or feedback about our privacy practices. Your input helps us improve and ensures we continue to meet your expectations for privacy and data protection.

Thank you for choosing Anthony's Coal Fired Pizza. We appreciate your trust and look forward to serving you delicious, authentic coal-fired pizza while protecting your privacy every step of the way.